FAQ's

Refunds & Returns:

Damselfly takes great pride in its reputation for quality products. Should you be unhappy with your purchase, or receive a faulty, damaged, or incorrect product, please contact hq@damselfly.com.au within 7 days of receiving your order and we will assist you with an exchange or refund. 

Unfortunately, we cannot accept refunds for change of mind. If the fragrance/design you have chosen is not to your liking, we will happily exchange your purchase or offer a credit note. Exchanges will only be accepted on full price items within 7 days of delivery, provided products are unused and in original, resalable condition. 

Returns are at the cost of the purchaser, however, Damselfly will reimburse this cost on return if the candle is deemed to be faulty or not in the condition advertised.

Please note that any ‘change of mind’ returns will incur an additional $11.95 shipping charge.  

We recommend return items be sent via a freight method with a tracking number. We are not responsible for returns damaged or lost in transit. 

Order cancellations will be accepted only in the event that the order has not yet been dispatched.

 

Candle Shelf Life:

We recommend that you use your Damselfly candle within a year of purchase, once you open it from its original packaging.

Coconut-Soy wax is considered an “organic” or “natural”product, because it’s made from soybeans & coconut oil. This type of wax can degrade over time. For best results, burn your candles within 12 months of purchase.

We are unable to offer replacements on candles past their shelf life.

 

Payments:

We accept PayPal as our form of payment. PayPal is free to join and there are no additional or hidden charges for payments made in Australia. There’s no need to share your financial information, so you know you’re safe, plus they offer buyer protection of up to $20,000 for eligible purchases. And best of all, it’s easy to use - you can link your bank account, credit card or debit card to your PayPal account.

 

Privacy:

We have done our bit to ensure that all of your information is safe and sound. We’ve put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Your personal information is kept safe behind secured networks and is only accessible by a limited number of employees who have special access rights to these systems. We do monitor general customer traffic patterns and site usage to help us develop the design and layout of the site.

We don’t disclose your personal information to third parties, unless we are required to for the following reasons: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Damselfly, whether or not a response is required by applicable law; (2) to protect our rights; or (3) to protect the safety of members of the public and users of the service. Damselfly reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of Damselfly or substantially all of its assets to that successor in interest.